Introduction
At Grade Varbi, we are committed to delivering the best possible solutions to our customers. Your feedback and suggestions are invaluable as they help shape the future of our product. This policy outlines how we handle feature requests to ensure you know what to expect when you provide feedback to us.
Submitting a feature request
We welcome and encourage you to share your ideas for new features or improvements. To submit a feature request, please follow these steps:
Contact us: Send your request via our support mail or your customer contact.
Identify the need: Clearly explain the business problem or challenge/opportunity the feature addresses and why it is important to you.
Provide context: If possible, include examples or scenarios to help us understand the request.
Evaluation process
Every request we receive is evaluated using the following process:
Acknowledgment: We confirm receipt but cannot provide continuous updates or commitments unless the request is prioritized.
Initial review: The product team assesses relevance and feasibility.
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Prioritization: Requests are weighed against multiple factors:
Alignment with our product strategy, Ideal Customer Profile (ICP), and Grade suite direction
Potential impact on user experience
Demand from other customers
Technical feasibility and available resources
Feedback and communication
If your request aligns closely with our near-term development, we will inform you once a release date is planned.
If we do not proceed immediately, your request will remain documented as a future candidate. We may re-evaluate it later if priorities shift.
Unless a request is selected for active development, we will not provide continuous updates.
Development and release
Should we decide to develop a solution, our product team may design a different approach than suggested to ensure a scalable solution that works for all customers. Once released, the change will be announced in Varbi’s product news.
In conclusion
We greatly appreciate your contributions in helping us create the best possible solution for your needs. Thank you for helping us make Varbi the best it can be.